Frequently asked questions

At Zolu Health, our mission is to make quality care simple and accessible. We focus on providing convenient, affordable access to treatment through our telehealth portal, so you can manage your health with a process that is clear and reliable from start to finish. We believe everyone deserves straightforward access to the care they need, and every part of our platform is built around that commitment.

Choose the therapy required, click on ‘Start My Visit,’ and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

You may qualify for a complimentary consultation with your order. Should medication be suitable, you can acquire it via the Zolu Health platform at significantly reduced prices compared to other websites, often even more cost-effective than your neighborhood pharmacy.

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. Zolu Health has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through Zolu Health’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

The following pharmacies may fill your prescription based on the therapy and medication

The DrugStore on East State:
934 E State St,
Athens, OH, 45701
thedrugstoreoneaststate.com

Chemistry Rx:
829 Spruce St, Ste 100,
Philadelphia, PA 19107

Rush Pharmacy:
1977 Alafaya Trail, Suite 1121,
Oviedo, FL 32765

We use MD Integrations https://mdintegrations.com/

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Zolu Health currently serves patients in the following states:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Zolu Health offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.  In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota.

Rhode Island: Dr Marc Serota MD17024

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

You can change your method of payment at any time. Login to your Zolu Health account and follow the prompts.

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your Zolu Health account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Login to your Zolu Health account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.